The path to becoming a Future Functional Specialists in AI
By engaging yourself in this all-round Master’s program that includes not only thorough theoretical learning but also active hands-on group projects, you will become a functional specialist who is capable of analyzing, designing, implementing and managing AI-related assignments in public services.
This Master will take our students through a great journey to discover strengths and weaknesses of using AI for public services.
Marzia Mortati, Vice-Director Of AI4Gov
the potential of data
Know and understand the potential of data to create public services, and be able to critically assess social and ethical impacts:
- Understand datasets (quality, appropriateness, value, cost, etc.)
- Learn how to operate with data and to manipulate data to extract insights for design
what AI can do
Understand what AI can currently do, what the different applicative domains are with a specific focus on governance with AI, and what features it can have:
- Understand the state-of-the-art of AI and the available market solutions with a level deep enough to commission implementation.
Propose practical AI projects
Analyse, design, plan, implement and evaluate human-centric AI projects for an up-to-date range of public services:
- Develop strategic management abilities for AI-based projects
- Learn how to apply a human-centric approach to the design of AI-based services
Be able to commission/buy AI based systems
Be able to commission/buy AI-based systems to companies and experts, and evaluate and analyze their performance and quality:
- Learn how to manage innovative procurement and public-private partnership in public services design and delivery.
- Learn how to evaluate the quality of the commissioned implementations.
Make informed judgements on AI
Get the ability to think critically and analyze different use cases for AI delivery through public services in society:
- Ability to create public value through innovative design and implement AI-based projects
Acquire project group work and communication skills
Understand the potential of acquiring project groupwork and communication skills.
Develop the ability to present and discuss ideas and an attitude to negotiate in teamwork.
Master in Artificial Intelligence for Public Services
- Title: International Master in AI for public service
- Level: Master of 1st level
- Teaching language: English
- Duration: 12 months – September, June
- Place of Delivery: mainly online
- Number of places offered annually for students: 40
Number of CFU of the Master: 60 (1 ECTS credit is equivalent to 25 hours of student dedication)
- Website: https://ai4gov-hub.eu/
- Universities delivering the Master: Universidad Politecnica di Madrid, Politecnico di Milano
To earn a Master in Artificial Intelligence for Public Services, you must successfully complete 4 courses, 4 project-based group activities and a Master thesis (60 ECTS total), including:
1 core introductory course (3 ECTS total):
AI in Public Administration (2 weeks)
AI in Public Administration (2 weeks). You will learn what AI is and is not, how AI can be applied for the digital transformation of the public sector, and which are the steps that need to be taken for the creation and deployment of AI-based public services. You will see examples of success stories from different types of public administrations and talk to some of those who were responsible for them. And you will get an initial introduction of how you can move from an organization-centric creation of public services to a user-centric one.
3 foundation courses (15 ECTS total):
Basic Concepts and Techniques in AI (7 ECTS, 5 weeks)
Basic Concepts and Techniques in AI (7 ECTS, 5 weeks). You will get a complete overview of the different types of techniques that are being used for the development and deployment of AI-based services (in the public sector and in industry). You will learn to differentiate between different types of knowledge, you will learn the main techniques that are used for knowledge representation, for data mining, for machine learning and for deep learning, and the different groups of tasks that can be solved with all these techniques, and when each of them are applicable. You will also learn how to analyze existing systems and services using AI. During the development of this module there will be a get-together session in Madrid (during October) where you will have the opportunity to meet the other master participants in person as well as attend guest lectures and keynotes from relevant persons involved in the design and delivery of AI and public services, and interact with them.
Service Design for Human-Centric AI (5 ECTS, 4 weeks).
Service Design for Human-Centric AI (5 ECTS, 4 weeks).You will learn what service design is and its relevance in the development of meaningful AI-based public services.
You will become familiar with the design process, from problem setting, idea generation, solution development, prototyping and testing. You will receive foundational knowledge in notions linked to creative problem solving, user experience, service prototyping, and ethical aspects linked to developing AI-systems as socio-technical systems.
You will also approach the notions and techniques linked to user research and co-design to understand when these are relevant for AI adoption, while getting a sense of data visualization techniques for the translation of algorithm-generated outputs into solutions that are meaningful for the final users.
AI and Ethics (3 ECTS, 3 weeks)
AI and Ethics (3 ECTS, 3 weeks). Virtually every AI professional will have to cope with legal and ethical issues during his or her professional career. You will learn how to apply practical and theoretical tools to address these issues. In particular, you will be given some general notions on the legal framework in Europe of AI, necessary to avoid breaching the law and necessary to exercise our rights. Specific focus will be made both on ‘privacy and data protection’, including practical cases around the EU GDPR (General Data Protection Regulation) and the upcoming Regulation on AI, on intellectual property and copyright regulation, including practical examples on data licenses and open data policies.
4 predefined group-based hands-on projects (from 7 to 12 ECTS each).
Each of these projects will be structured around 4-6 weeks of work, where you will go in depth in understanding the details of some specific AI techniques, while at the same time working in groups every week around a specific problem. Your group will be always accompanied by a set of mentors, who will guide you through the process and who will have specific checkpoints with your group so as to check progress and move forward. More details are explained during classes. The pre-selected projects are:
AI for public procurement (7 ECTS, 4 weeks)
AI for public procurement (7 ECTS, 4 weeks).You will learn about how to apply natural language processing and classification techniques to public procurement data, from Europe and from your own countries, so as to improve the procurement of services or to fight corruption. You will also go deeper into the consequences in terms of the AI regulation and on Open Data requirements.
The second AI4Gov in-person event will presumably take place at the end of this project.
AI-based service design for sustainability (7 ECTS, 4 weeks)
AI-based service design for sustainability (7 ECTS, 4 weeks).You will learn more about user-centered design, eXplainable AI and prediction mechanisms that can be used to make our society (and public services) more sustainable. You will also go in-depth of prototyping techniques for digital platforms and experience ways to account for the point of view of the user. You will practice how to include co-design activities in the tenders associated to the procurement of these types of services.
AI for active listening and citizen participation(12 ECTS, 6 weeks)
AI for active listening and citizen participation(12 ECTS, 6 weeks). You will experience the entire project cycle, combining the design approach explored in Module 3 with the selection/adoption of specific AI techniques seen in Module 2. You will follow the entire process from challenge definition, identification of needs, focus on technological possibilities and solutions, idea elicitation, solution definition.
You will get more in-depth knowledge about natural language processing techniques. Inspired by existing work on public participation and deliberation processes, you will learn more about decision making, predictive methods (forecasting and scenario-based design) and governance. You will also learn how to include clauses in tenders related to the quality of the results obtained and related to anonymization processes. You will go deeper into aspects related to the ethics of interacting with citizens and processing those interactions. And you will learn about how to request and evaluate the quality of the solutions when procuring these types of services.
AI for improved data and knowledge governance (4 weeks)
AI for improved data and knowledge governance (4 weeks).You will learn the techniques that can be used to govern all the public data more efficiently in the context of data spaces, using knowledge graph and data integration technologies. You will also learn about the importance of metadata management, and how to ensure that the results of your procurement processes turn into open data for the benefit of society and further public service development.
1 final individual or group-based hands-on project, which will lead into your Master thesis (9 ECTS, 3.5 weeks)
This last project will allow students to propose and work, individually or in groups, on a use case that they would be interested in, based on their real experiences and needs. The final delivery will be the Master thesis. There will be also a final event where we will hold the graduation ceremony.
Hands-on group-based projects
A large part of the programme is based on the idea of having you as students working in multidisciplinar-multicultural groups towards the design of public services that use different types of AI techniques, as discussed above.
We have selected 4 predefined topics and AI and service-design focus areas for each of them, so that students will get a comprehensive insight of types of problems that can be addressed with AI solutions and types of approaches that may be taken to design services for them.
These group-based projects will be structured around 4-6 weeks of work, where each group will have a mentor assigned, who will drive the group towards the achievement of the solutions, The following work will be done each week, with checkpoints on every common session:
- Week 1. Setting the objectives, understanding/framing the problem, understanding user/ context /technology (i.e., data available, barriers, limits, feasibility of applying AI, user needs, organisation needs, …)
- Weeks 2-3. Extract insights from the research, reframe the problem, define design opportunities; go in depth into some of the AI techniques that can be used; idea generation.
- Weeks 3-4-5. Initial idea iteration/prototyping, basic design of the solution, ethics consideration.
- Weeks 4-5-6. Refinement, basic implementation, implications in procurement of solutions, final presentations.
The final project will be open so that we can collectively, and for each group, decide on the topic to be addressed, based on existing experiences or current or future needs by the members of the groups, and generate the Master thesis individually or in groups.
Applications for the Master will follow these steps:
First, you will have to provide via this form some basic information, including:
- A 1-page document describing your interest in the master.
- A short CV (maximum 2 pages)
The academic commission of the master will review the applications received in batches letting you know whether your application is accepted, discarded or kept in the reserve list. The first notifications will be expected to be sent out end of May 2023.
If accepted by the academic commission, you will have to register through the official registration system setup by Universidad Politécnica de Madrid, whose link will be provided to you together with the acceptance letter.